Terms and Conditions of Use
Welcome to NeonMegaStore.com. By accessing and using our website, you agree to the terms outlined below. Please read them carefully before placing an order.
1. General
NeonMegaStore is operated by a family-run team with over a decade of experience in global retail. These terms govern your use of our website and the purchase of goods from our store.
2. Product Information
We make every effort to ensure our product descriptions, prices, and images are accurate and up to date. However:
Please note that all images are for illustration purposes only.
The appearance of certain products — particularly items like coloured contact lenses — can vary based on individual factors such as natural eye colour, lighting, and screen settings.
If you are unsure about a product, please feel free to contact us before placing your order.
3. Orders and Payments
Once your order is placed, you’ll receive an email confirmation. We reserve the right to cancel or refund any order due to stock issues, pricing errors, or concerns about payment verification.
Payments are processed securely via our trusted payment providers. Your card details are never stored on our servers.
4. Shipping
We aim to dispatch all orders quickly and efficiently. Shipping times and fees vary based on destination and delivery method selected. Please refer to our Shipping Information page for full details.
5. Returns and Refunds
We want you to be happy with your order. If you change your mind or receive a faulty item, you may be eligible for a return. See our Returns Policy for instructions and eligibility.
6. Use of the Website
You agree not to misuse the website or attempt to access it in an unauthorised manner. Content, images, and text on this site are the property of NeonMegaStore and must not be copied or used without permission.
7. Privacy
We are committed to protecting your privacy. For more information, please see our Privacy Policy.
8. Changes to Terms
We may update these terms from time to time. Continued use of the site constitutes your acceptance of any changes.
Our details
Direct Wholesale Ltd t/a NeonMegastore
Unit 5, Holbrook Park Industrial Estate
Coventry
CV6 4AB
United Kingdom
Tel - 02476 685840